PNG has dedicated personnel to provide on-going Affiliate support in each area of your business including marketing, operations, and distribution.

Product Marketing (service promotion and product enhancements)

PNG's PowerConnect™ Marketing program offers Affiliates a comprehensive array of tools, programs and strategies to streamline go-to-market efforts and ensure the successful launch and ongoing marketing of business and consumer broadband voice and data services. The core of the program consists of a comprehensive set of best marketing practices that can be targeted toward multiple customer segments. Program objectives are:

• Accelerate Affiliate revenue by maximizing customer penetration
• Leverage proven integrated marketing tactics
• Implement proven strategies to increase ARPU (Average Revenue per User)
• Augment your internal resources with our supplemental support

All Marketing services are available on an ala-carte basis, allowing service providers to customize services to fit their unique needs. Services include:

• Business Planning Services
• Product and Launch Planning
• Trial Management
• Channel Strategy and Sales Tools
• Channel and Sales Training
• Marketing Communications
• Post Sale/Customer Retention Programs

Order Provisioning (customer activation and service fulfillment)

PNG's Order Provisioning Portal is a simple web-based ordering tool that allows individual subscribers or customer support reps to place orders and configure service features as well as collect subscriber information for billing and care.

Customer Care and Subscriber Management

PowerNet's Customer Care center is staffed 24x7 by highly skilled technicians to ensure the network performs as designed. This includes monitoring every aspect of your service, from trouble notifications; to identification of problems; and assistance with preventive measures.

• Branded Call Center support
• Call handling and incident tracking
• ISP support
• E-mail support
• Call escalations
• Radius password resets
• Monthly activities reports
• Real time web-based access to all support activities
• Round-the-clock remote monitoring of all remote network devices
• Revenue Management (subscriber billing and collections)

PNG Internet Affiliate owners do not need to worry about processing credit cards or sending out invoices. Why? Part of the success of PNG's Affiliate model is its centralized subscriber management and billing system.

Many small businesses fail simply because they do not have a sophisticated enough billing system to bill their clients. As a PNG Affiliate, your business will have the billing managed for you. The PNG PowerConnect™ Support Suite includes a centralized billing department where all of the credit cards are processed, statements run and delivered and payments processed. Handling the billing centrally is just another way the PNG model allows you to concentrate on getting more customers, making more money, and keeping current clients happy.